Service Item

1. Household Registration:
   1. Registration of Personal Identification
      • Registration of birth
      • Registration of paternal identification
      • Registration of adoption/discontinuation of adoption
      • Registration of marriage/divorce
      • Registration of guardianship
      • Registration of death/declaration of death
   2. Registration of relocation
      • Registration of moving-in
      • Registration of moving-out
      • Registration of Address Change
   3. Registration of initial household registry
2. Registration of birthplace
3. Registration of change / correction / revocation / annulment
4. Acquisition / loss / recovery of nationality
5. Issuance of ID Card
6. Issuance of household registry
7. Issuance of household registry and reading of household records
8. Coding / making / amending / re-issuance of address doorplates
9. Issuance of certitificate of address doorplate
10. Issuance of household registration in English version
11. Easy and Immediate Processing
12. Fingerprint Identification

Service Standards

To keep up with citizen's highest expectation and satisfaction, it is our mission to always serve the best through the most sincere and severe self-demanding efforts.Items Processed By General Counters:

• General household registration: One hour
• Application for ID Card: One hour (Applicant shall present adequate credentials with clearly identifiable photos for re-issuance.)
• Application for English version of current household registry: 6 days
• Correction Registration: 7 days
• Loss/acquisition/recovery of nationality: 11 days
• Application by mail for household registry: 4 days
• Household registry during Japanese occupation: 6 days

Service Handbook

Convenience Measures Household Affairs

• Cross-district application for household registry.
• Registration of relocation can be processed at a household registration office. No need for moving-out registration.
• Application by mail (including snail mail, telephone or email) for household registry.
• House service: For senior citizens aged over 65 or disabled persons.
• Application for ID Cards of middle school student is processed inside respective schools.
• Website includes on-line reservation and application service, e-news bulletins reporting relevant household information, major changes, new services and the latest civil affairs news.

Office Environment

• Equipment of automatic processing number dispenser.
• Organization of Volunteers Service Team.
• Free tea service. Better telephone manners.
• Better office equipment. Better hygienic conditions in restrooms.
• Music and art paintings in our office.
• For public use: courtesy glasses, baby beds and strollers, wheelchairs, magnifying glasses, umbrellas, etc.
• Computerized processing of civil affair processing fees.

Quality Assurance

Convenience, efficiency, innovation, respect: This is our promise to you, and our criteria on household service quality. In case you have found the following faults with our service, please feel free to contact us for further improvement.

• Failure to process application cases by schedule,and failure to give a satisfactory explanation.
• Poor service attitude or bad telephone manners.
• Other irregularities.

Contact us

• Send us E-mail: hsinwuhr3@hsinwuhr.gov.tw
• Write us letter: 2F, No. 370, Jhongshan Rd., Sinwu Township, Taoyuan County 327, Taiwan (R.O.C.)
• Tell us by our Tel: 03-4772102
• Fax: 03-4777134